FAQs

Purchases can be made :

• directement au salon,
• en ligne,
• ou par téléphone avec envoi digital du bon.
  Vous recevez un coffret physique élégant or a version digitale prête à offrir.
  La personne n’a plus qu’à réserver la date de son choix.

Oui, une réservation est nécessaire.
Les créneaux du soir et du week-end partent rapidement, insbesondere pour :

• le Coffret Couple,
• le Coffret Nuit Spa Nocturne,
• le Coffret Glow & Relax (très demandé).

Nous recommandons de réserver 2 à 10 jours à l’avance, selon la période.

The boxes are not non-refundable, but they are exchangeable for another box of equivalent or greater value.
The person receiving the box can therefore tailor the experience to his or her desires.

Oui, tous nos coffrets sont utilisables tous les jours, week-ends compris.
Certains créneaux (soirées et samedis) se remplissent rapidement : il est conseillé de réserver à l’avance.

Les coffrets sont valables 12 mois.
Cela laisse le temps de choisir la date idéale, même en période chargée.

Yes, you can add :

• a personalized message,
• premium options (petals, candles, drinks),
• a massage or additional treatment,
• a duo instead of a solo treatment (depending on the set).
  We'll help you adjust the box to suit the occasion.

You can buy your gift card directly on our website, in the «Gift cards» section, or on site at the institute. Simply select the amount or treatment of your choice, then proceed to online payment. You will then receive your gift card by e-mail (digital format) or in physical form if you wish.

When booking a treatment on our website, simply mention the gift card code in the field provided or indicate that you wish to use it when paying on site. Our team will validate the amount directly during your visit.

By default, the gift card is nominative, but you can transfer it to another person by notifying us by e-mail at info@lesecretvendome.fr before use. By default, the gift card is nominative, but you can transfer it to another person by notifying us by e-mail at info@lesecretvendome.fr before use.

Yes, the gift card is valid for all services offered at Le Secret Vendôme: facials, massages, wellness rituals, Head Spa, hairstyling, etc. It can also be used for subscriptions and gift sets, unless otherwise specified. It can also be used for subscriptions and gift sets, unless otherwise specified.

Yes, as long as the balance on the card has not been used up, the beneficiary can enjoy several services over several visits. The remaining balance is automatically deducted on each visit.

Yes, we offer personalized gift cards for companies, hotels, concierge services and works councils. For grouped or customized requests, please contact us directly at info@lesecretvendome.fr.

The gift card is neither refundable nor exchangeable for cash. However, the recipient is free to choose the treatment of their choice, as long as the value corresponds to the amount of the card.

Yes, of course! You can send the gift card directly by e-mail to the recipient, or receive it yourself, print it out and hand it over. When you place your order, you can personalize the recipient's name and add a personal message.

No need to worry! Contact us at info@lesecretvendome.fr with your full name and date of purchase. We will be able to reissue your gift card subject to verification.

The gift card is valid for 12 months from the date of purchase. After this period, it can unfortunately no longer be used, in accordance with our general terms and conditions.

You can book directly by phone, via our website, Planity, Treatwell or our Instagram page. Appointments take just a few minutes and a confirmation is sent to you automatically.

Pour toute annulation ou report, merci de nous prévenir au minimum 48 heures à l’avance afin que nous puissions réorganiser notre planning.

• Moins de 48 h avant, le rendez-vous est considéré comme dû et ne peut pas être remboursé.
• Pour les réservations réglées à l’avance (acompte ou paiement complet), aucun remboursement n’est possible, mais un report peut être proposé selon les disponibilités.
• En cas de retard de plus de 15 minutes, nous ne pouvons pas garantir l’intégralité du soin ni le maintenir.

Pour toute demande, veuillez nous contacter directement au :

📞 +33 1 88 75 01 56

Absolument — vous pouvez offrir une carte cadeau ou sélectionner une prestation à offrir, personnalisable et valable selon nos conditions. (voir section carte cadeau)

Yes, our products are made in France and chosen for their quality and respect for your skin.

 We strongly advise you to book online or by phone to guarantee your slot. Services are by appointment only.

Nous sommes situés au 3 rue Saint-Hyacinthe, 75001 Paris, à deux pas du jardin des Tuileries

Yes, we regularly offer attractive packages for facials, waxing or complete beauty treatments. Seasonal or special event offers may also be available.

Yes - a private spa is available, with Jacuzzi, steam room and sauna, for a total escape experience.

Yes, duo packages are available for treatments, massages or access to the private spa. Enjoy the experience for two in an intimate setting. Yes, duo packages are available for treatments, massages or access to the private spa. You can enjoy the experience for two in an intimate setting.

Before a facial, it's best to arrive with clean, makeup-free skin.
For hair removal, avoid sun exposure and exfoliation 24 hours before your appointment. Our team will explain each step to you to ensure optimal results.

Any cancellation or modification must be made at least 48 hours in advance. This allows us to offer the slot to another customer. In the event of late cancellation or no-show, charges may be applied according to our conditions.

We accept payment by credit card, and payment can be made on site or at the time of booking, depending on the service. (to be confirmed according to your requirements)

R : L’institut est ouvert du lundi au vendredi de 10h à 20h, le samedi et le dimanche de 11h à 20h.

We offer a wide range of services: facials, body treatments, waxing, manicures/pedicures, beauty treatments, make-up, relaxing massages and specialized services to suit your needs. Our team can also advise you on the treatments best suited to your skin type.

Yes, we select high-quality products that are suitable for sensitive skin. Whenever possible, we prefer natural, hypoallergenic and skin-friendly ranges. Don't hesitate to tell us about your allergies, for even more personalized care.

La durée dépend du service :

• Coupe : 20 à 40 min
• Brushing : 20 à 30 min
• Coloration : 1h à 1h30
• Balayage / mèches : 2h à 3h
• Lissage : 1h30 à 3h
  Nous vous précisons toujours la durée lors de la prise de rendez-vous.

We strongly recommend making an appointment to guarantee a slot.
However, we do accept walk-in customers, subject to daily availability.

Oui, nous proposons des forfaits coupe + brushing, soins + brushing, coloration + coiffage, ainsi que des cartes cadeaux pour toutes les prestations.
A diagnostic capillaire personnalisé est également offert avant chaque service pour garantir le meilleur résultat.

Color color change: uniform color change throughout the hair.

Scan Natural, gradual lightening for a sun-kissed effect.

Wicks more pronounced and defined clarifications, section by section.
We help you choose the technique best suited to your desired result.

We offer women's and men's cuts, blow-drying, coloring, highlights, balayage, ombré, hair care, straightening, event styling and repair rituals.
Our team will advise you according to your style, hair type and desires.

Yes, we work with high-quality professional ranges formulated to protect and nourish hair.
We also offer ammonia-free products, repair treatments and rituals for fragile hair.

La durée varie selon le forfait choisi : généralement de 1h à 2h30.
Nous proposons également des formules plus longues pour les occasions spéciales ou les moments en duo.

Entre chaque séance, nous effectuons une désinfection complète du spa : nettoyage des installations, changement des linges, contrôle de l’eau du jacuzzi et ventilation de l’espace.
Votre bien-être et votre sécurité sont notre priorité.

Oui, la réservation est obligatoire. Les créneaux partent rapidement, surtout les soirées et week-ends.
La réservation peut se faire en ligne, par téléphone ou directement sur place.

Oui, lors de votre réservation, l’espace entier vous est dédié.
Aucun autre client n’entre pendant votre séance, et la discrétion est totalement assurée.

Yes, we offer night spa, These are the ideal places to enjoy a unique evening. Opening hours are generally extended until late at night.
These sessions offer a more intimate atmosphere, with subdued lighting, soft music and additional options such as petals, cocktails or a gourmet platter. Advance reservations are recommended, as night-time slots are in high demand.

Un spa privatif est un espace bien-être entièrement réservé pour vous. Vous profitez des installations (jacuzzi, sauna, hammam, douche sensorielle, etc.) en toute intimité, sans partage avec d’autres clients.

L’accès comprend l’usage complet des installations (jacuzzi, sauna, hammam selon l’espace), des serviettes, peignoirs, chaussons et douches.
Des options comme des cocktails, pétales de roses, plateau gourmand ou massages peuvent être ajoutées.